Holiday Inn Resort Deadwood Mountain Grand, an IHG Hotel (Deadwood, USA)

Guests have high praise for the clean, modern, and comfortable rooms in the historical building, and many happily report that some staff members give impromptu tours and history lessons to those who express an interest. Many appreciate the short walk to all the shops and restaurants of historic downtown Deadwood, while others choose not to walk any further than the on site casino and event venue.

Most guests give the front desk, housekeeping, and wait staff rave reviews for their personable and professional customer service, noting their smiling faces, friendly conversation, and willingness to "go the extra mile" to make everyone feel welcome and comfortable.

Guests give rave reviews of the food at the hotel restaurant, noting that it is creative, delicious, and reasonably priced, with an inviting patio overlooking the marsh. The bartenders and wait staff also receive many grateful compliments on their friendly, attentive service.

The hotel lobby is on the second floor of the building, above the ground floor casino, and some guests with unwieldy luggage or mobility issues did not enjoy walking through the casino to enter and exit the hotel.

A few guests who had pre-booked through third parties were dismayed to discover the additional nightly "resort fee" upon checking in.

Though reviews of the hotel are overwhelmingly positive, a few guests had disappointments to report, including housekeeping oversights, unresolved maintenance issues, or indifferent customer service in the restaurant.