Positive Reviews
positive:
Five star service...
Most guests give the front desk staff rave reviews for their personable and professional customer service, noting that they happily "go above and beyond" to make their stay comfortable. Though the Holiday Inn Leeds-Wakefield is a three star hotel, several
positive:
Clean, comfortable rooms.
Guests widely feel that they are getting good value for money at the Holiday Inn Leeds-Wakefield. The rooms are often described as "spotless", with comfortable furnishings and plenty of space. Many guests appreciate that the beds are outfitted with pillow
positive:
Compliments to the chef.
Most guests thoroughly enjoy the full English buffet breakfast, as well as the dinner menu. The wait staff get high marks for pleasant, attentive service.
Negative Reviews
negative:
Wi-Fi is extra...
Wi-Fi is free for members of the chain's loyalty program, and membership is free. However, several guests were disappointed in this policy. Others were disappointed that there is no fitness centre or pool. Had the hotel offered these amenities, these gues
negative:
Appearances can be deceiving...
Guests often note that the exterior of the hotel is not particularly inspiring, and that the interior is also fairly dated. However, many guests find they are happy to overlook "appearances" because the service is so good, and an interior renovation is sc
negative:
A few sleepless nights...
Though most guests report a quiet night, the hotel occasionally hosts parties, and guests in rooms too near the festivities have had some trouble sleeping.