Holiday Inn Hotel & Suites Northwest San Antonio, an IHG Hotel (San Antonio, USA)

The management staff at this hotel are exceptional. Reviews have praised the incredible service by not just lower level employees but of the upper level managers. There are many reports of managers going out of their way to ensure guests are happy and looked after and it is reflected by great ratings in the service column of a lot of reviews.

Many business orientated guests have recommended this hotel. The check in is quick and simple, the Wi-Fi offered is great and rooms include a desk and desk level electricity outlet. This, and more, all adds up to a convenient and suitable hotel that can satisfy the needs of a traveling business man or woman.

The Holiday Inn & Suites San Antonio is in close proximity to many of San Antonio's attractions. The area is quiet and nestled away from the main highway. This hotel is close to Six Flags Fiesta Texas, The Rim Outdoor Mall and great attractions at La Cantera.

Guests have complained about certain cleanliness issues. This amounted to nothing that can't be changed upon request. However guests did not find it convenient that they needed to ask for new towels, toilet paper and other basic bathroom amenities because they weren't cleaned or renewed regularly.

Although staff at this hotel have been commended on their wonderful service, the same is not said about the service at the on-site restaurant.

Guests have been unhappy with the thickness of the walls making it very easy to hear guests in nearby rooms. Upstairs guests can also be heard adding a slight inconvenience.