The hotel recently underwent renovations which have improved its interiors as well as exteriors. The rooms have a modern feel to them and are extremely clean with a lot of space. They are bright and allow for a lot of natural light during daytime.
Things like extra charging stations at the beds and handheld shower heads have been a big hit and an added convenience for travelers. Even the added kids TV channels have been appreciated by the guests with families.
The guests have been appreciative about the very fast room service at Holiday Inn Franklin - Cool Springs. The guests remember old guests and make sure that they get the type of room they prefer.
Some of the guests have encountered unclean rooms upon check-in or unpleasant smell in the room. There have also been cases of rooms not ready and guests having to wait. However, staff makes sure that your room is changed fast in any such conditions.
Some guests have mentioned the absence of complimentary breakfast as a surprise considering the hotel price being charged. However, the presence of hotel and bar on-site makes up for that to some extent.
The hotel staff has been found unprepared in case of a large number of guests at the hotel due lack of numbers. Guests have noticed the delay in getting rooms ready and slow service. However, such delays are uncommon and staff are always ready help if they can.
Yes, Holiday Inn Franklin - Cool Springs, an IHG Hotel offers 2 pool areas.
Yes, Holiday Inn Franklin - Cool Springs, an IHG Hotel has a pet policy that may vary based on the room type or availability. Please check with the hotel directly to learn about their pet policy.
Yes, Holiday Inn Franklin - Cool Springs, an IHG Hotel provides Parking, Accessible parking for guests.
Check-in at Holiday Inn Franklin - Cool Springs, an IHG Hotel is available from: . Check-out time is by .
Holiday Inn Franklin - Cool Springs, an IHG Hotel is located in 1738 Carothers Parkway, 37027, Brentwood, USA.
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