Positive Reviews
positive:
Complimentary extras.
It’s the little extras which help to make this a memorable stay for guests – from the reliable, free WiFi, to the complimentary cookies and coffee in the lobby, you’ll find plenty of treats and home comforts to enjoy here, and it all helps to give you a pleasant stay.
positive:
Located close to the mall and restaurants.
The proximity to local restaurants and shops is a plus point for guests, who enjoy having places within walking distance for shopping, leisure and dining. Whether you want a day at the mall, or you just need an evening meal, it’s all very convenient.
positive:
Great service.
The service is friendly and professional, according to guests. From the knowledgeable, welcoming staff working on the front desk, to the efficient housekeeping and breakfast staff, everyone helps the hotel to run smoothly and to give you an enjoyable experience.
Negative Reviews
negative:
No warning of renovation work.
Guests have complained about construction work at the hotel during its modernization, which they weren’t warned about before check-in. Depending on when you visit, there may not be any work going on, but guests would like reasonable warning of any foreseeable disruptions.
negative:
Gaudy décor and dim lighting.
You might not find the color schemes and overall décor of the rooms to your taste, since guests have reported that it’s too gaudy. There are also some issues with the lighting, with guests saying that it’s a bit dim, and that light switches aren’t in the most convenient places.
negative:
Soft mattresses.
Numerous guests have complained about the comfort of the beds, saying that the mattresses are too soft and don’t seem to live up to the premium bedding advertised. If you prefer a firm bed, you might not find these the most comfortable.