Positive Reviews
positive:
Clean and roomy accommodation
Guests appreciate the cleanliness and spaciousness of the rooms and suites at the Holiday Inn Express & Suites Tacoma. Also, reviews of the accommodation frequently indicate that guests love the convenience offered by the microwaves and mini-fridges, and the complimentary Wi-Fi.
positive:
Enjoyable breakfast plus extras
The standard of the breakfast bar at the hotel seems to be sufficiently high, with many guests impressed by both the quality and choice of food available. Guests also appreciate the complimentary bottled water and coffee available in the lobby.
positive:
Good selection of facilities
The hotel's facilities cater for most needs while traveling. Catch up on some work in the business center or simply print some on-going travel documentation, or relax and take advantage of the leisure amenities such as the pool and sauna. Guests find the facilities are clean and well maintained.
Negative Reviews
negative:
Neighborhood doesn't suit everyone
The location of the hotel doesn't please every guest, with a fair few commenting that they felt the immediate surroundings felt a little unsafe. Also, there is some noise to contend with from nearby gas stations, a fire department, and the Air Force base. Transport will be needed to reach most, if not all, area attractions.
negative:
Very occasional housekeeping issues
While there doesn't appear to be any major concerns here, guests do report occasional housekeeping issues. These include small items left over from previous guests and towels not being replaced. These issues were rectified when brought to the attention of the staff.
negative:
Infrequent complaints
Problems at this hotel are reported rarely and those that do crop up are fairly minor. A few guests found the parking spots were tight and a couple of others state there were no staff at the front desk when they arrived to check in.