Holiday Inn Express Philadelphia Penn's Landing, an IHG Hotel (Philadelphia, USA)

Many guests rave about the hotel's location on the river, noting that many of the city's historic attractions (Betsy Ross House, Liberty Bell, Independence Hall) are within a healthy walk. There are also a number of pubs and restaurants nearby, and avid walkers can make it to the Reading Terminal Market in about 30 minutes. The hotel also offers a complimentary on-call shuttle with a two-mile radius, which includes many of the city's museums and downtown.

Guests generally describe the rooms as clean, modern, and inviting, and note that the exceptionally comfortable beds are topped with a nice selection of soft and firm pillows. Those who stay in the riverside rooms rave about the "spectacular" view of the Benjamin Franklin Bridge at night.

The front desk team and shuttle drivers receive many positive reviews for their friendly and professional customer service. Guests often remark that they are happy to answer questions, recommend restaurants, and resolve issues.

Some guests in rooms facing I-95 have reported trouble sleeping due to the traffic noise, while others were troubled by noisy neighbors, and found security unable to resolve the issue.

Parking in Philadelphia is widely considered pricey, and the Holiday Inn Express Penn's Landing does not seem to be a dramatic exception to the rule. Some guests have also had trouble finding a space.

Though many guests arrive to find their rooms clean, a few guests found housekeeping inconsistent over the course of their visit. Some guests who requested new rooms or reported issues had very unpleasant experiences with management or the front desk team, though the majority report polite and professional service across the board.