Holiday Inn Express London - Epsom Downs, an IHG Hotel (Epsom, United Kingdom)

This hotel is ideally located particularly if your are attending an event at the Epsom Down Racecourse. The racecourse is just a few minutes’ walking distance from the hotel. The city centre can be reached within 10-minutes on foot. Pubs, cafes and restau

Many found the hotel to be comfortable and quiet as it is located away from the main road. The rooms were bright with bathrooms clean with power showers and plenty of hot water. High speed internet is provided. Breakfast is included with a variety of dis

Staff are polite and welcoming. With 24-hour reception front desk reception there is always someone on hand to assist with any questions and to accommodate requests where possible.

Some guests were disappointed by the breakfast fare and customer service provided. The buffet breakfast provided a limited choice of dishes. The cooked dishes in particular were lacking. Guests also reported that staff began to clear away the breakfast di

A range of factors caused some guests to comment that this hotel was not good value for money. The standard of cleanliness was unreliable with bathrooms being dirty and the soap dispensers not being diligently refilled. Some guests also found the beds to

Despite other favourable reviews, some guests had negative customer service experiences. In such cases staff were found to be standoffish and slow to provide assistance which negatively impacted on the enjoyment of the stay.