About Holiday Inn Express London - Epsom Downs, an IHG Hotel
This budget-friendly hotel is conveniently located within the grounds of Epsom Downs Racecourse.
Each room is equipped with a desk, free Wi-Fi, flat-screen TV, blackout curtains, air conditioning, en suite bathroom with a power shower and hair dryer, coffee and tea making facilities.
The hotel offers 24-hour front desk reception, luggage storage, laundry and ironing services, meeting and banquet facilities. Free private parking is available on-site. Children 17 years old and under that are accompanied by parents stay free of charge.
There is an on-site restaurant and bar/lounge area. Breakfast is served each morning and is complimentary.
Holiday Inn Express London - Epsom Downs is a 15-minute drive from Chessington World of Adventures amusement park. Central London can be reached in a little over an hour by train, and Wimbledon is a 30-minute drive away from the hotel.
Positive Reviews
positive:
Ideal location for the Races.
This hotel is ideally located particularly if your are attending an event at the Epsom Down Racecourse. The racecourse is just a few minutes’ walking distance from the hotel. The city centre can be reached within 10-minutes on foot. Pubs, cafes and restau
positive:
Everything you need.
Many found the hotel to be comfortable and quiet as it is located away from the main road. The rooms were bright with bathrooms clean with power showers and plenty of hot water. High speed internet is provided. Breakfast is included with a variety of dis
positive:
Friendly and hospitable staff.
Staff are polite and welcoming. With 24-hour reception front desk reception there is always someone on hand to assist with any questions and to accommodate requests where possible.
Negative Reviews
negative:
Disappointing breakfast experience.
Some guests were disappointed by the breakfast fare and customer service provided. The buffet breakfast provided a limited choice of dishes. The cooked dishes in particular were lacking. Guests also reported that staff began to clear away the breakfast di
negative:
Value for money not met.
A range of factors caused some guests to comment that this hotel was not good value for money. The standard of cleanliness was unreliable with bathrooms being dirty and the soap dispensers not being diligently refilled. Some guests also found the beds to
negative:
Staff are not always friend or helpful.
Despite other favourable reviews, some guests had negative customer service experiences. In such cases staff were found to be standoffish and slow to provide assistance which negatively impacted on the enjoyment of the stay.