Holiday Inn Express Jacksonville East, an IHG Hotel (Jacksonville, USA)

Guests generally thought the staff were very cheerful and eager to help. You can expect to feel very accommodated while staying here, and that the staff will act as if no request is too hard to fulfill. .

There were numerous comments about how the selection of items served for breakfast was a lot more extensive than guests imagined it would be. Take your pick from cold and hot items and fill up for the day ahead, knowing this amenity could keep your food budget low. .

Generally, guests said their rooms were extremely clean and had very few complaints in relation to the housekeeping staff, if any. Furthermore, during the rare occasions when guests found cleanliness faults and reported them, staff were quick to make things right and be apologetic. .

Guests said the towels in their rooms were not memorable in a good way. Specifically, they remarked that the towels were too small and slightly rough. If you are concerned, consider bringing a towel from home, but keep in mind the towel issues were only slight annoyances for most guests. .

The soundproofing of this property is not adequate, according to the opinions of some guests. They noted it was too easy to hear other guests, even when the nearby occupants were only talking at normal volume levels. However, the problem was usually not so severe that it kept guests awake.

Guests occasionally said they felt slightly unsafe in the area around the hotel. Furthermore, some mentioned the hotel is tucked away behind another building and not visible from the road, which may mean you initially drive around the area more than intended. .