Positive Reviews
positive:
Impressive rooms
The hotel has recently completed some upgrade work to the rooms, in the process, replacing furniture, adding new beds, and remodeling the bathrooms. As a result, guests rate the standard of the rooms highly, describing how they are clean, comfortable, and spacious with noticeably new bedding.
positive:
Delicious breakfast
The free breakfast attracts numerous positive comments, with more than one guest saying it was the best hotel breakfast they've ever had. The food is delicious and the buffet appears to offer plenty of choices. Plus, the staff who attend to breakfast is friendly and keep food replenished.
positive:
Great on-site facilities
Guests are appreciative of the selection of on-site facilities available at the Holiday Inn Express Charles Town. Whatever you need during your stay, it certainly appears that you'll find close at hand. The facilities seem to be well maintained and the free casino shuttle is a plus point.
Negative Reviews
negative:
Smoke smells entering hotel
Although this Holiday Inn Express is a non-smoking property, a small number of guests do mention that smokers congregate at the doorway of the hotel. If you are in one of the rooms near the entrance and happen to open your windows, it's likely that you'll experience smoke smells in your room.
negative:
Wi-Fi may disappoint
The reliability of the Wi-Fi seems like it may be a little hit and miss. Guests report that the connection was slow on some days and non-existent on others. Clearly, this might be a source of some frustration during your stay.
negative:
High rates at the weekend
Guests comment that the rates at this hotel, although otherwise very reasonable, are subject to a significant hike over the weekend, presumably when the hotel gets busy with people visiting the nearby casino. This is something you'll need to take account of when costing your trip.