Positive Reviews
positive:
Perfect Home Away from Home Feeling
Several guests mentioned that they really enjoyed the in-room amenities. It made life extra easy while traveling. In particular the guests called out the kitchen appliances such as refrigerators and microwaves as being extremely beneficial.
positive:
Staff Understands Customer Service
Many guests mentioned that the staff is incredibly friendly, gracious and ultra-professional. They do a fantastic job whether it's just welcoming someone to the establishment or dealing with on-site problems. An assortment of visitors mentioned that they really put in the extra effort to make travelers feel welcome.
positive:
Earns Praise for Superior Location
Along with the amenities mentioned above, several guests also cited that they enjoyed the contemporary rooms as well as the cleanliness around the hotel. It's not just the guestrooms though. Visitors also mentioned enjoying the other areas of the hotel such as the outdoor patio and the breakfast room. On several levels, according to guests, this hotel really hits the mark for Scranton area visitors.
Negative Reviews
negative:
Highway Noise a Bother to Some
According to some travelers, the hotel can get a bit noisy, particularly rooms that are by the highway. Guests mentioned you may want to request a room away from this area or just make sure to pack your earplugs along for the journey.
negative:
Hit or Miss Wi-Fi Signals
Some guests mentioned that they had difficulty connecting to the Wi-Fi. Others cited that they could connect, however, the service was spotty at best. So if you have to be connected for work, or you plan to do streaming, just be aware that you may have issues at this location based on visitor comments.
negative:
No Issues Reported
So far, no recent negative opinion has been expressed by guests about this hotel.