Positive Reviews
positive:
Location is one of this hotel's finest asset
Several guests indicate that this hotel's location is one of the biggest deciding factors in choosing this hotel. Close to several attractions, such as the airport, art galleries and museums, shopping centres, the Commonwealth Stadium and exquisite restaurants, this hotel certainly does offer a great location.
positive:
Customer service is second to none
Staff members at this hotel, according to reviews, have no trouble putting guests' needs above their own and going above and beyond the call of duty to ensure that each person staying at this hotel feels welcome, valued and satisfied.
positive:
Guests love the comfortable beds
Of very high importance on the list of guests' needs out of a hotel experience is a comfortable bed and this hotel excels in this field. It is very seldom that one comes across a positive review that does not brag about the fine quality and comfort of beds at this hotel.
Negative Reviews
negative:
Breakfast is not included in the price
Reviews reveal that guests have been disappointed in the breakfast policy at this hotel. The price of accommodation for however many nights does not include breakfast in the price which means guests have to pay over and above for breakfast, which is not very cheap.
negative:
Near a railway and a highway
The sound-proofing efforts made by hotel management could be improved due to the fact that this hotel is close to a railway and a highway. Guests have struggled to get used to the noise created by traffic and, especially, trains passing by outside.
negative:
Restaurant service has room for improvement
On-site there is a restaurant serving lunch and dinner. While there haven't been many negative reviews about the quality of the food at this restaurant, there have been about the standard of service given.