Holiday Inn Austin -Town Lake, an IHG Hotel (Austin, USA)

Not only have guests enjoyed the scenic views of the Lady Bird Lake and downtown Austin from the comfort of their rooms, but guests have been very pleased with the view offered from the outdoor pool as well. This pool, being on the rooftop, offers stunning views that guests have boasted about on behalf of this hotel.

Many guests have had a complaint or two regarding this hotel but have still rated it highly due its great location. It is close to many outdoor activities such as fishing, hiking and biking along the nearby lake or, on the other side of the spectrum, guests have enjoyed visiting the Lyndon Johnson Presidential Library.

The service offered at this hotel is world-class. Guests have commended staff for going above and beyond when it came to customer satisfaction and it added to a wonderful experience visitng Austin.

Recently this hotel has undergone renovations and remodeling. Guests have complained that they were unaware of this before finalizing their booking and had they known, they would not have booked under these circumstnaces. Other complaints have been made that the pool was closed and no notice had been given to guests prior to their booking.

This hotel offers the convenience of an on-site restaurant. However, guests have complained that the service level offered at this restaurant is not on par with the rest of the hotel service. Dirty plates were left on tables for long after guests had left and service to customers was just, in general, slow.

The rooms at this hotel were spacious and reviewed as wonderful but the same was not said for the general cleanliness. Although there was no issue anywhere near despicable, guests complained that the cleaning staff often neglected guest's rooms and left beds unmade and floors uncleaned.