Positive Reviews
positive:
Ideal location for Pearson Airport.
Hilton Toronto Airport Hotel & Suites is located across from Toronto Pearson International Airport, making it a convenient choice for those catching a flight. Guests also report that the hotel's free airport shuttle and the nearby railway station, which serves downtown Toronto, also add to the convenience.
positive:
Quiet accommodations prove comfortable.
Many guests remark on the hotel's quietness. Despite being located close to the airport, guests report that accommodations are quiet with few noise-related distractions. This helps guests enjoy a comfortable stay.
positive:
Staff generally receives praise.
Barring a few complaints, the hotel staff generally receives praise from past guests. According to many, the front desk team is friendly while the bellhop and concierge teams are helpful and knowledgeable.
Negative Reviews
negative:
Dreary décor draws complaints.
Reports suggest that Hilton Toronto Airport Hotel & Suites does not feature the best décor. A number of guests describe the hotel's carpets, wallpaper, and general furnishings as being dreary and uninspiring.
negative:
In-room lighting not always effective.
A number of past guests have commented on the level of lighting within hotel rooms. According to these guests, rooms feature dingy lighting that is not good for reading. This problem is enhanced for those staying in rooms below ground level.
negative:
Parking and internet cost extra.
The hotel charges for both Wi-Fi access and parking (both valet and self-parking). These additional charges prove irksome for many guests, who would prefer that the charges were absorbed into the cost of accommodations.