Hides Hotel (Cairns, Australia)

The property is located in the central downtown of Cairns and is consequently within walking distance of multiple attractions, shops and restaurants. Public transport links are also close by and therefore the location is felt to be one of the best attributes of the hotel and rated highly by dozens of guests.

A multitude of guests praise the complimentary breakfast provided by the hotel each morning. This addition is greatly appreciated by many guests who suggest it is a great way to start the day and adds to the welcoming nature of the property.

Staff of this hotel are consistently rated at a good level, with many guests commenting on their friendly and helpful nature. Reviews state the staff to be flexible and accommodating with issues that arise and this is appreciated by guests.

There is Wi-Fi available in-house however there is a significant charge for the service. Guests feel that the price paid for the property should warrant free Wi-Fi and thus believe it is poor customer service to charge for this amenity.

Being situated in the centre of the city results in a considerable amount of noise pollution from varying factors. Guests mention the traffic noise to be irritating during the peak hours, plus there are also many bars, clubs and restaurants in close proximity which produce disruptive noise during the night time.

Rooms of the hotel are described as very basic and there are regular reports of damaged and poorly conditioned facilities. Guests feel the rooms are in much need of a refit, plus the swimming pool receives criticism for being in the underground garage.