Positive Reviews
positive:
Free convenient parking
Most guests were satisfied with the free parking available on-site. They could just leave their car at the hotel anytime and travel to different places within the area by foot without an added cost. It was very accessible and convenient so guests did not have any issues going in and out of the property.
positive:
Accommodating and approachable personnel
Guests speak well of the friendly yet professional assistance of the staff. They have accommodated all the needs and special requests of the guests, did their best in dealing with all the issues they encountered during their stay, and answered all their questions and inquiries.
positive:
Heavenly bed experience!
The beds provided at the rooms were of great quality, clean, and comfortable according to guests. It can be compared to other competitors within the area which normally cost higher but provides the same level of comfort. The sheets, blankets, and mattresses were soft and relaxing, so guests were like sleeping on a cloud.
Negative Reviews
negative:
Crowded dining room- unsatisfying breakfast
Most guests were disappointed with the limited food choices offered during breakfast. The area was also very crowded so they had difficulty getting a seat. Moreover, the options such as the standard yoghurts and cereals were inadequate and were considered overpriced.
negative:
Mouse inside the rooms
A number of previous guests were surprised with the presence of mouse inside the rooms which were both disgusting and scary. Thus, most of them were not able to go back to sleep properly due to fear of mouse attack.
negative:
Various intolerable noise which disrupts sleep
Previous guests were dismayed with the loud noise coming from other people at the stairs, lobby, and other rooms especially during early morning hours. Loud banging of doors and heavy footsteps can also be heard which disrupt sleep.