GreenTree Hotel Phoenix West (Phoenix, USA)

Guests were surprised yet pleased at how comfy the beds were. You can expect the good-quality mattresses to help you feel well supported on the soft surface while you slumber.

Guests generally didn't find anything to complain about in regards to how they were treated by staff members. They commented that the staff were quick to respond to needs, very friendly and had approachable attitudes. These characteristics made guests agree that the service provided was a high point over their overall stays.

Guests gave feedback to say that the hotel is close to gas stations and restaurants, and that you can reach those amenities in just a few minutes. They particularly liked the convenient location when they had been travelling for a while and didn't want to have to go far to find what they needed.

Guests griped about the constant traffic noise that they could hear from the nearby freeway. There were reports that running the air conditioner made the sound a little less noticeable, but guests still wished the hotel would have had much better soundproofing.

Guests agreed that the pool is not one of the best things about this property. They said it's tiny and that it looks uncomfortably full after only a few people are using it.

Guests mentioned that the hotel's lift is very sluggish and that there is only one for all hotel occupants to use. There was feedback given about having to wait several minutes for the lift to arrive, especially when the hotel was at its busiest.