Gateway Hotel (Yakima, USA)

With their outstanding customer service expertise, the employees make guests feel right at home. They make every effort to answer guests’ questions as they solve any concerns they may have. The receptionists are especially gracious, standing by to lend a hand when needed.

The hotel provides both a hot and a cold breakfast selection. The daily continental breakfast is not only delicious, it also had great selection. Every guest was well accommodated as there was enough seating space. Guests seemed to really enjoy the meals in the hotel’s calm and pleasant atmosphere.

Most of the guests were very pleased with the quality of the mattresses. To many, the mattresses and beds offered much comfort . The furniture was also tasteful and blended well with the theme of the hotel.

The elevator can get crowded inside particularly when the hotel is full and busy. This is due to its small size. Groups of people can be seen waiting for the lift as they avoided the narrow stairs.

The hotel’s walls are somewhat thin and guests can easily hear everything outside their rooms. Noisy conversations and doors being slammed was a constant bother. The rooms on lower floors near the pool can get pretty noisy if the windows are left open.

Many guests were of the view that the building was old and needed an upgrade. They felt that some interior areas were tired-looking and old. According to many, the hotel needs improvement in order to be better-looking.