The location of the hotel is perfect for getting around London because of its public transport links. The Royal Albert Tube Station is only a few minutes away, as is the Docklands Light Railway (DLR) Station, so getting around the city is no problem. The hotel is also close to many of London's famous sites, so it's a great accommodation choice for anyone visiting London, say guests.
The staff members here are reportedly friendly, helpful and professional. Josie on reception has been mentioned as being particularly helpful and capable. The staff members in general are eager to please and assist without being obtrusive, which makes them a great asset to the hotel.
Guests love the ‘all-you-can-eat' breakfast which is very filling, with plenty of choice and a great start to the day. Guests also appreciate that it is free for children.
A customer who had booked online was upset to find that the room was not reserved after all. While appreciating that it was the website and not the hotel staff which was actually the cause of the mix-up, the guest was left feeling really helpless.
Although the hotel is very good, mistakes can and do happen occasionally. One guest was inconvenienced to find that the room had no hairdryer. Another guest was inconvenienced to find that the room hadn't been vacuum-cleaned in a while, judging by the appearance. The hotel has advised that when these regretful oversights occur, it is better to inform the reception staff immediately so that measures can be taken to rectify the problem.
Guests were disappointed to know that although there is complimentary Wi-Fi in the rooms, this is only for half an hour. After that, Wi-Fi is chargeable.
No, Excel Hotel doesn’t offer pool areas.
No, Excel Hotel doesn’t allow pets.
Yes, Excel Hotel provides Parking, Accessible parking for guests.
Check-in at Excel Hotel is available from: . Check-out time is by .
Excel Hotel is located in 585 Barking Road, E13 9EZ, London, United Kingdom.
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