Best Western Plus Brooklyn Bay Hotel (Brooklyn, USA)

The staff have been described as friendly, helpful and kind. Requests for assistance are accommodating where possible and staff endeavor to ensure you have a relaxed and pleasant stay. Recommendations for places to visit and directions are readily provided.

The rooms are simply furnished with all the basics including a desk, refrigerator and tea and coffee making facilities. The rooms have been described as spacious, well presented and clean.

The hotel is within walking distance of Sheepshead Bay, the pier, local shops, cafes and restaurants. Public transport is easily accessible and many attractions such as Coney Island Boardwalk and the New York Aquarium are a short drive away. Free parking is provided at the hotel.

The staff are reception have been known to be unprofessional and unreliable. Requests for assistance or complaints about the hotel have been met with indifference and an unwillingness to be helpful or flexible. For this reason some guests did not feel like their needs mattered or that they were valued customers. Guests recommended you check the cancelation policies before booking as they are very strict.

The hotel offers smoking and non-smoking rooms, however the distinction is sometimes unclear as guests who booked non-smoking rooms have complained that their rooms smelled strongly of cigarette smoke. Cleanliness also needs attention as the rooms and bathrooms have been described as dirty and not always cleaned thoroughly between guest bookings.

A complimentary continental breakfast is served daily which some guests found to be unpalatable. Others reported that the offering was limited in variety and that the atmosphere in the basement breakfast room was dark and dingy.