Positive Reviews
positive:
Historic charm abounds.
The main building and grounds of Henderson Castle are a notch above the rest, providing an air of antique beauty and creating the perfect atmosphere for an enchanting and luxurious stay. The property is well-known for its history and unique story, and can be explored further on the guided tour.
positive:
Above average breakfasts.
The breakfast service at Henderson Castle is complimentary, and provides an excellent, satisfying start to your day. Unlike the prepackaged choices at some other hotels, Henderson Castle's morning meals are all prepared daily and served hot, with a wide range of juices and pastries to accompany them.
positive:
Consistently kind staff.
The staff members at Henderson Castle do their best to ensure that your trip is full of equal parts adventure and relaxation, often making recommendations for travel or assisting you with moving around the area. They're also excellent at addressing any issues you have with your room in a timely manner.
Negative Reviews
negative:
Deceptive rooming practices.
Some rooms are actually located outside of the main property, but may not be marked as such. These rooms are described as being lesser in quality than the castle itself, so be sure to book appropriately and carry a copy of your reservations.
negative:
Lapses in cleaning.
Several rooms were lacking sorely in cleaning attention, leaving them with a variety of stains, unwashed linens, and plumbing that simply didn't function as intended. Be sure to contact management as soon as you spot issues with your room, but also be aware of the risk involved with booking older rooms.
negative:
Dinner reservations needed.
If you want to eat at the restaurant for evening services, be sure to book ahead. Numerous guests were unable to eat in the evening due to the lack of immediate seating, and the policy is firmly set in place.