Western Motel Philadelphia (Philadelphia, USA)

This motel has existed, in various guises, for years. Past guests - even as recently as autumn 2014 - reported abrupt and even rude treatment from staff and management here. However, more recent reviews indicate that things have changed, with many receiving friendly, helpful service with a smile.

While it is possible to walk to central Philadelphia from this property, the nearby casinos are actually a big draw for guests. Many report that this is quite a reasonably priced option for the local area and is also close to a number of restaurants and local attractions.

Despite comments on the tired look of the hotel, quite a few guests were pleasantly surprised at the quality of their showers. Water pressure and temperature seem to be especially good and many also appreciated the comfortable new mattresses.

Despite the turnaround in customer service, there appear to be quite a lot of housekeeping issues to attend to here. Guests unfortunately reported dirty sheets, grubby wash cloths and moldy bathrooms. Also, quite a few experienced difficulties in getting their doors to close properly, with frames and jambs not being properly aligned.

While there appears to have been some attempt at refurbishing this property recently, the bathrooms still don't quite appear to be up to scratch. Many commented on holes in ceilings, problem faucets, peeling paint, moldy walls and issues with plumbing during their stay.

Finally, guests reported problems with Wi-Fi, with many being entirely unable to connect on their devices.