Positive Reviews
positive:
Friendly staff makes a good impression.
Many guests leave the hotel with a positive opinion of the staff. According to reports, hotel employees are friendly and helpful. From offering local restaurant tips to lugging baggage upstairs, employees are said to be more than willing to go the extra mile.
positive:
Convenient location in the heart of Moncton.
Located just off Main Street, guests report that the hotel is conveniently positioned. The majority of Moncton's most popular destinations are within a short drive, while Moncton Station is less than ten minutes' walk from the property.
positive:
Hotel pool proves popular with families.
The hotel features a saltwater swimming pool that proves very popular with families. The pool is housed in a room with a retractable roof, making it suitable for year round swimming. Adults also enjoy relaxing in the accompanying hot tub.
Negative Reviews
negative:
Breakfast arrangements receive criticism.
The hotel advertises a complimentary hot breakfast but past guests have been unimpressed with the set-up. According to reports, guests are given a coupon to put towards breakfast. Guests point out that this coupon only gives you access to very limited options, options that do not include a hot drink. Reports indicate that the coupon can be used as part-payment for food from the main menu.
negative:
Non-renovated rooms fail to impress.
Although some rooms at the hotel have undergone recent renovation, past guests report that those rooms that haven't been renovated are in a poor state of repair. Guests complain that décor and furnishings are well-worn, while in-room appliances, including air conditioning, do not function correctly. Meanwhile, reports suggest that bathrooms require the most work doing.
negative:
Paper thin walls lead to disturbances.
Many guests have issued noise complaints. According to reports, the hotel features very thin walls, resulting in sound passing between rooms and creating a disturbance.