Positive Reviews
positive:
Convenient location in heart of San Francisco
The location of this hotel is right in the heart of downtown San Francisco, and many guests commented on how easy it is to access the shops, restaurants, theaters, and other attractions of the area. The hotel is also well connected in terms of transport links, making it easy to explore further afield too.
positive:
Good value, budget hotel
While the Union Square Plaza is no luxury hotel, most guests agree that it does offer good value for money. It's a budget, no-frills option and this is what guests should expect, but it offers comfortable and affordable accommodation in an unbeatable location.
positive:
Staff are friendly and the hotel has character
The Union Square Plaza is an old hotel and most guests commented on the character and olde-world charm of it. Guests also report that the staff at this hotel are friendly and helpful and made them feel welcome throughout their stay.
Negative Reviews
negative:
No air-conditioning
While the Union Square Plaza has heating for the colder winter months, it doesn't have air-conditioning for the warmer summer ones. Some guests report of being too hot, and if they opened the window it became too noisy.
negative:
No-frills means no-frills
While most previous guests of this hotel appreciated that it's a budget option and used it more as a base for exploring San Fransisco, others were not happy with the lack of extras in their room, with the main complaint being there are no tea and coffee making facilities.
negative:
Noisy hotel
Many of the Union Square Plaza's previous guests have commented on how noisy it was during their stay. While most appreciated that this is due to the hotel's central, downtown location, others found it difficult to get a good night's sleep with all the noises from the street below.