Positive Reviews
positive:
It's a great place to bring the family.
Family rooms have a double and up to three single beds, so there's plenty of room for everyone. The kids can stay entertained by the leisure centre and nearby cricket club. A great place to stay for a family trip to Alton Towers.
positive:
They put out an excellent breakfast spread.
Guests rave about the bacon, eggs, and Staffordshire oatcakes. Equal enthusiasm is afforded to the wait staff, who are friendly and accommodating, even turning a blind eye to extra drop-in visitors just looking for tea and toast. Guests acknowledge good p
positive:
Pleasant interaction with the staff.
Almost every review mentioned the impeccable staff. The employees at the Tollgate are friendly, helpful, and personable.
Negative Reviews
negative:
It's a little dated.
Guests overwhelmingly reported that the furnishings were overdue for an update. The current furnishings are comfortable, but look a bit dated.
negative:
Some of the rooms lack water pressure.
There were multiple complaints bny uests about inadequate water pressure, but the situation wasn't so bad as to ruin their stay.
negative:
A covered walkway would be an improvement.
The building is motel style, where each room has its own outside entrance. A few guests complained that the walkways were uncovered, so you may get wet loading and unloading your luggage in inclement weather.