Positive Reviews
positive:
Convenient location off of the interstate.
The hotel is situated a stone's throw from the interstate highway, giving travellers easy access to I-10 and the attractions of the El Paso area. Guests also added that the hotel represents a great value for its central location.
positive:
Friendly, attentive, and professional staff.
The hotel staff received overwhelming praise for their warmth, efficiency, and hospitality. Visitors enjoyed the family-run environment, stating that the employees and managers were attentive to people's needs and quick to respond to any issues that arose.
positive:
Rooms are clean and quaint.
Reviewers said that the rooms were very clean and well-maintained for an older hotel. Guests enjoyed the warm villa-style décor as well, saying that the nice furnishings and hardwood accents give the hotel a lot of character.
Negative Reviews
negative:
Continental breakfast is skimpy.
Guests reported that the complimentary continental breakfast was basic, small, and essentially the same offering one finds at chain hotels. Many preferred to head out to one of the many nearby eateries for their morning meals.
negative:
The neighbourhood is a bit sketchy.
Although the property itself was said to be secure, the surrounding area did not inspire the same confidence. Visitors stated that the nice hotel seemed out of place in a run-down and sketchy neighbourhood.
negative:
Spotty Wi-Fi connectivity.
A number of reviewers had a lot of trouble with the hotel Wi-Fi, commenting that the connection was slow or that they were unable to get a signal at all in some parts of the property. Those who require steady internet may have to rely on their own data networks.