Positive Reviews
positive:
Great location, live musical entertainment.
Guests are happy with the location near the centre of town that serves as a good base for those wishing to explore the local area. They’ve also been delighted to find unexpected live musical entertainment going on here.
positive:
Friendly, professional and helpful staff.
Most feedback mentions the helpfulness, friendliness, and professionalism of the staff. One guest commented that staff members have a smile on their faces for everyone and although there is no lift in the hotel, helpful staff are ready to assist with the
positive:
Great food, great value.
Guests have mentioned much about the food, about how tasty and plentiful it is and that it’s great value for money.
Negative Reviews
negative:
Booking mistake.
Guests who had booked double rooms were shocked to find that the rooms had double beds. This was not acceptable as the guests who had wished to share a room had no wish to share a bed. A compromise was reached when it was agreed to shift an extra bed into
negative:
No lift, but staff are helpful.
As this is a genuine 18th century building, it seems to be protected by law from having disfiguring alterations. Therefore, there is no lift. However, as mentioned above, there is no shortage of helpful staff to assist with the bags, should assistance be
negative:
Noisy kids and guests.
The hotel gets rather noisy sometimes. It’s a family friendly hotel and guests have mentioned noisy children, running up and down the stairs, calling out to each other and ladies in the bar, singing at the tops of their voices. So it isn’t always a haven