Positive Reviews
positive:
Golf courses a hit
Many past guests choose this resort due to its proximity to the golf course. Several guests of the hotel who did not select it because of the golf gave it a try anyway and say it was a highlight of their stay. Future guests should note that the course is not at the hotel, but is approximately five minutes' drive.
positive:
Picturesque setting
Boasting a setting on the shores of Lake Como, Wisconsin, this resort's location is hard to beat - and reviewers agree. Many mention that the hotel's setting is beautiful, particularly the exceptional view from both restaurants and certain rooms. The area as a whole is also very appealing according to reports, with guests recommending shopping in the historic town center or trying local restaurants.
positive:
Excellent service
The majority of reviewers found the service at this resort to be excellent, with staff rated as organised and welcoming, and most guests agreeing that housekeeping do a superb job with the standard of cleanliness throughout the establishment.
Negative Reviews
negative:
Pricing and additional fees
Though most guests enjoyed their stay, several felt their room was overpriced. Others mention additional fees they did not expect and were unhappy with.
negative:
Underwhelming facilities
Many guests rated the restaurants highly but some felt the food could have been better, while others were unhappy with their room or other aspects of the hotel such as the service. One recurring theme is that some found the television in their room to be very small.
negative:
Some spa issues
A number of reviewers focus their review on the resort's spa. Many who chose the resort purely as a spa getaway were disappointed with the services, while other guests of the hotel were unhappy that appointments had to be booked in advance.