Positive Reviews
positive:
Excellent personnel provide top-notch service
The vast majority of travellers who've stayed here have been smitten by the highly attentive service they received from the hotel's small army of employees. The proactive and hands-on approach of the hotel management was a big hit too.
positive:
Prime location is very handy for exploring
Close to the South Esplanade and within easy walking distance of the beach and town; it's easy to see why so many visitors thought this hotel's location was worth crowing about. Having the bus and train stations so close by was also considered a bonus as it makes travelling to nearby places like Whitby, Filey and Robin Hood's Bay a breeze.
positive:
High quality dining options really hit the spot
A significant number of guests have raved about the generous buffet breakfasts and impressive three-course evening meals served up here.
Negative Reviews
negative:
Touring seniors are ever-present guests
A great many guests observed that this hotel is a popular location for senior citizens on coach tour holidays to stay at. Evidently, this gives the hotel a rather sedate vibe which younger visitors may not feel entirely comfortable in.
negative:
Some accommodations look a little dated
It has been noted that some of the guest rooms here look - and feel - like they're playing catch-up from the last century. Box-styled-fashioned TVs, thin curtains and old-fashioned decor were the main issues highlighted.
negative:
Heating seems to be on full, all of the time
Numerous visitors have drawn attention to the fact that the interiors of this hotel feel very warm much of the time. Most guests agreed that the overall effect was, at best, stifling and, at worst, overwhelming.