The New England Hotel (Boston, United Kingdom)

The New England is in the centre of Boston town and both leisure and business visitors thought that it was ideally located for their requirements. There is plenty of onsite parking and the hotel is ideal for guests visiting the area for events such as weddings, bereavements and so on.

Rooms range from singles to family rooms and conveniently adjoining rooms, and are described by guest as clean and with comfortable beds. The rooms are a fair size and are airy said guests.

The service and staff at The New England receive some favourable comments. The breakfast offered is good and the staff is helpful with any guidance and suggestions guests may need.

Several guests felt that the hotel is actually more of a B&B category property which charges hotel prices. Several guests also felt that the drinks at the bar and meals at the restaurants were rather steep.

Some guests complained of creaky floorboards overhead keeping them awake, and noise and music from the bar disturbing their sleep till well after midnight. Several guests also felt that the room interiors appeared tired and dated and that they needed some refurbishments and modernisation.

Some guests felt that cleanliness and upkeep were not up to par. Malfunctioning flushes, inadequate heating in the rooms and worn carpets were other issues reported by guests. Though parking is available onsite for guests, it is also open to non-residents, so some guests have had problems finding parking here.