The Mesui Hotel Bukit Bintang (Kuala Lumpur, Malaysia)

Reviews declare the customer service to be of a high standard with members of staff being described as very friendly and welcoming. There are multiple instances where guests suggest the staff have gone out of their way to be helpful and accommodating.

The location of this hotel is within walking distance of much of central Kuala Lumpur, including the Petronas Towers which are fifteen minutes away. The majority of guests find this location to be particularly convenient and suggest it is one of the property's best attributes.

Cleanliness levels are consistently ranked highly by a multitude of reviews. The property is said to have a tasteful and modern decor, something appreciated by guests. Having clean rooms creates a good first impression for guests and can make amends for other smaller issues.

Although the hotel offers complimentary Wi-Fi, it is a service which dozens of guests discover to be of a poor quality. Wi-Fi is said to have a poor range with many of the rooms receiving a very weak signal, plus the speed and reliability is questionable even in areas where the signal is better.

Many of the standard rooms in this hotel do not have external windows, instead just windows facing the internal corridor. Guests find that this prevents any natural light from reaching the room and as a consequence the atmosphere of the rooms is not pleasant.

Reviews frequently describe the rooms of this property to be particularly small and lacking in space. Guests suggest this creates a cramped and claustrophobic environment, not helped by the window situation. The case is even worse when travelling with a lot of luggage.