The Marco Hotel Lake Charles (Lake Charles, USA)

The lake is the main feature of this attractive Louisiana city, so it's worth making the most of it with a lakefront location, which is exactly what this hotel offers. Guests find it convenient for both business events at the nearby convention center, and for leisure excursions on and around the lake.

With both leisure and business facilities onsite, you'll be well-served whether you want to keep up with your fitness regime or catch up on work during your stay. Guests also like the fact that the rooms have kitchenettes for self-catering, as well as plenty of living space for relaxing in.

A good breakfast always sets the day off to a good start, and guests seem to enjoy the range of food on offer at the free morning buffet. Plus, complimentary drinks receptions are often put on for guests in the early evening, so you can enjoy free drinks, snacks and social time with other guests and staff.

Guests have complained that the maintenance of this hotel is not up to standard, with problems including leaky air-conditioning systems and TVs which don't work. If you have any issues, it's worth reporting them, as staff will endeavor to solve them, but generally the upkeep needs improving.

Along with the maintenance issues, the overall appearance of the hotel's interior is somewhat dated. Guests say that the rooms could do with a fresh coat of paint and a revitalized design. If modern aesthetics are important to you, then you might find this place a bit unappealing.

Numerous guests have complained that check-in and check-out procedures have not gone smoothly due to problems with overcharging or booking requests not being honored - the kinds of problems which cause the kind of unnecessary stress you could do without.