Positive Reviews
positive:
Plenty of places to eat on-site
There are two bars and a restaurant inside the hotel. Just outside, there's a street lined with many restaurants and dining options. Among the top favorites are the Atithi Restaurant for the vegetarians and the many stalls serving Indian food.
positive:
Fun-filled activities are readily available
Kuta Lagoon Resort and Pool Villa has a spa, gaming room, Internet center, small pool side bar, indoor bar dining area, and some weekly activities such as movie-watching and karaoke nights. Boring is not a word to describe your experience here. Aside from these excellent hotel amenities, there are more stuff to do and places to visit in the area.
positive:
Exceptional services are offered
When you have an issue in your room and call for a housekeeper or a maintenance staff, they will come immediately no matter how complicated or simple your problem may be. They are friendly and they will not treat you with indifference or hostility. Just make sure to return their smile when they give you one.
Negative Reviews
negative:
Free breakfast runs out of food quickly
Once the buffet breakfast is open, be quick and avail of the complimentary service immediately. Food runs out quickly, and you might be disappointed finding the trays and containers half empty. However, there are many dining options around that you can try though.
negative:
Insects and pests problems
Many guests complained that there were mosquitoes on the hotel grounds and in the rooms. Some guests unfortunately encountered rats at the pool area. Report to the front desk immediately, once you saw any of these insects and pests.
negative:
Poorly lighted rooms
Some of the guests complained that the rooms are dark, and that they had difficulties reading and doing their business. You may ask for a room transfer where the lighting is much better.