Positive Reviews
positive:
In the heart of Charlottetown
Most guests have been impressed by the location of this hotel, since it is right in the heart of Charlottetown and within walking distance of many of the city's top attractions. Guests have enjoyed being able to walk down to the waterfront and many other parts of the city while staying at the hotel.
positive:
Clean, modern rooms
Guests have been happy with the rooms at this property, saying that they are clean and very modern looking. This helped guests to feel comfortable with their accommodation and ensured that they could relax in their rooms without worrying about their cleanliness.
positive:
Very comfortable beds
Multiple guests have reported that the beds are quite comfortable at this hotel. Having a comfortable bed to sleep on at the end of a long day was a definite positive for most guests of this property.
Negative Reviews
negative:
Only has valet parking
There have been complaints about the fact that the hotel only offers valet parking, as there isn't an on-site parking lot at the property. As a result, guests have been forced to wait for their vehicles to be delivered and this has been quite a slow service at times.
negative:
Slow housekeeping
Numerous guests have run into situations where their rooms weren't ready upon arrival at this hotel, even though they had arrived after their designated check-in time. This left guests trying to find something to do for hours after their arrival, when all they wanted to do was relax in their rooms.
negative:
Lacklustre breakfast service
Past guests have complained that the service at breakfast is quite slow in the morning. This appears to be because the breakfast room is understaffed and, therefore, guests feel as though they should have more people working at breakfast time.