The Great House Hotel (Bridgend, United Kingdom)

Guests often said that the food here was a standout regardless of what they ordered. Specifically, it was skillfully prepared and the portions were large without being too big. Many overnight guests remarked how they were so impressed they'd consider just coming back to enjoy the food.

Guests discussed how the staff members were always ready to help and consistently behaved as if nothing was too much trouble. Some guests were personally shown to their rooms by staff members, and when they were celebrating special occasions, employees always went out of their way to make things memorable.

Guests commented how their rooms were consistently well kept in terms of cleanliness. In fact, guests struggled to find any downsides related to cleanliness, indicating the housekeepers take pride in their work.

Guests frequently complained about the step ladder that provides access to the Jacuzzi tub. Some guests who had mobility problems due to age struggled to get in the tub, and even some able-bodied guests found the entrance manner to be difficult, especially since the surface of the ladder got slippery.

There was a significant amount of feedback from guests who said it seemed like the management did not understand what it takes to run a spa and that the facilities at this property were lacking many of the things that are usually standard. For example, guests said the treatment areas were not conducive to relaxation and that the changing areas were not private enough. Other guests were not asked about their skin types before receiving treatments.

From time to time, guests said they thought the rooms cost too much. Some said they'd look for other options on future trips.