The Clover Hotel, Ascend Hotel Collection (South Bend, USA)

The guest rooms at Waterford Estates are tastefully-decorated with modern furnishings and amenities including soundproof walls. Guests also reported that the beds are comfortable, There's plenty of closet space, that bathrooms are spacious and the Wi-Fi always works. .

The breakfast served every morning is of high-quality with plenty of fresh, healthy, delicious options to choose from. Many items are homemade, the coffee is always fresh and the service is fast and friendly. .

The hotel and grounds are clean and well-maintained and quite spacious with lots of room to move about and enjoy some peace and quiet. Also reported was clean swimming pools and plenty of leisure facilities.

Guests reported that the hotel tends to get noisy at times, especially at night. This noise comes from several sources including drunken guests running in the hallways, loud ice machines in the corridors and loud heating and air conditioning units. .

Guests reported some issues with the rooms including Wi-Fi that doesn't work, stained carpet, missing amenities, uncomfortable beds, toilets that don't flush properly, mould in the bathroom, cobwebs behind furnishings, a shortage of hot water and sinks that don't drain properly. .

Some staff members at this hotel are unwelcoming and unfriendly with guests reporting they seemed disinterested in even trying to accommodate them. Also reported was guests being assigned to already occupied rooms, issues that go unresolved, staff who get agitated when asked simple questions and a manager who is never around. .