SureStay Plus Hotel by Best Western San Antonio North (San Antonio, USA)

Some guests commented that the free breakfast offered here is better than they would have expected at a property of this price. It has hot and cold items, and the amount of foods from which to choose should be enough to help you get a good start on the day.

Guests often said the customer service provided here was by far one of the best things about staying here. Even when guests had to be switched to other rooms because of issues that occurred after check-in, staff dealt with those instances in a pleasant manner.

Many guests chose this property because it was close to some of the area's attractions. It's also just off the interstate, making it a popular pick with weary road travelers. However, be aware that some guests had trouble finding the hotel when relying on GPS devices.

There were numerous reviews were guests discussed how their rooms smelled very strongly of cigarette smoke. That was often even the case if guests were placed in non-smoking rooms. In other cases, guests complained their rooms smelled like urine.

This is only a two-level property, but some guests were disappointed to find out it does not have an elevator. Be sure to contact the hotel ahead of time if you need a first-floor room due to a mobility issue, the fact that you're traveling with kids or luggage, or for any other reason.

Many guests were extremely dissatisfied with the cleanliness level and general appearance of their rooms. They mentioned things like dirty carpet, non-working lights and sheets with cigarette burns in them.