Positive Reviews
positive:
Hotel staff goes above and beyond.
Many people stated that staff members are warm, friendly, and go out of their way to accommodate people. From the high level of personal service to the ever-present cleaning staff, hotel employees work tirelessly to ensure that guests feel welcome.
positive:
Great selection of food and drink.
The resort's five restaurants, four bars, and room service provide a myriad of dining options for visitors. Reviewers highly appreciated the wide selection of local and international cuisine offered in both traditional and buffet styles to suit many taste
positive:
Ideal place for a beach getaway.
The location on Mexico's Pacific coast overlooking the ocean makes it ideal for beach-lovers. Guests frequently praised the views over the water as well as the hotel's easy access to the beach and local businesses.
Negative Reviews
negative:
Aging rooms need some attention.
A few guests said that the hotel, while comfortable and clean, is beginning to show its age and rooms could use refurbishing. Specific problems included inadequate air conditioning, broken appliances, leaky fixtures or ceilings, and hard beds.
negative:
Food quality is hit-and-miss.
Some reviewers noted that while the variety of the food was great, some restaurants were definitely better than others. The buffet fare was specifically cited as being mediocre and often cold, and a few people suffered food poisoning.
negative:
Beware the time-share sales pitch.
The hotel runs a welcoming seminar about their vacation club,” which many people said was little more than a sales pitch for a time-share. Most felt that this was a waste of time and a few added that they did not appreciate what they felt to be