Positive Reviews
positive:
Conveniently connected to train station.
Stelle Hotel is located in a multi-use building next to Naples Central railway station, with a covered passage connecting the two. This location proves particularly convenient for those arriving/departing by train, as well as those looking to travel to Pompeii and Herculaneum.
positive:
Modern accommodations clean and spacious.
Past guests describe accommodations as being modern, well-appointed, and spacious, offering plenty of room to spread out. Further reports indicate that these accommodations, and the hotel in general, are kept clean and tidy.
positive:
Hotel staff is friendly and helpful.
According to reports, the hotel is manned by a friendly team. Guests praise the reception staff, breakfast servers, and housekeeping team, describing each as amenable and helpful.
Negative Reviews
negative:
Limited breakfast unpopular with some.
Stelle Hotel offers a complimentary continental breakfast, but some guests are disappointed by the options available. Reports suggest that variety is lacking, while a number of guests have been critical of the quality of coffee being served.
negative:
Local neighbourhood can be intimidating.
Although convenient for travelling, the local neighbourhood around the hotel has proven somewhat intimidating for some travellers. According to reports, streets are dirty and unkempt, while homelessness is a major problem in the area. Past guests do not recommend walking the streets after dark.
negative:
Expect a wait for receptionist.
A number of guests have reported that the reception desk is manned by just one person at a time, a set-up that leaves some waiting. Reports suggest that absent receptionists mean you might experience a long wait at check-in, check-out, or if you have a query.