Staybridge Suites Louisville - East, an IHG Hotel (Louisville, USA)

Extended stay guests and those travelling with young children appreciate having a door between the bedroom areas and living room, as well as the full-sized fridge in the kitchenette. The little ones enjoy the outdoor pool, and the free DVD rentals are also appreciated. The complimentary laundry machines also add to the overall sense of "good value."

The reception and housekeeping staff have received many positive reviews for very pleasant and helpful customer service. The complimentary full breakfast has something to please most tastes, and the evening receptions are also well appreciated.

Drivers report that the location is easy to find, right off the Interstate and close to lots of shopping restaurants, and a gas station. Most of the area's top attractions are within an easy drive, too: it's about 15 minutes to downtown, and 20 to Churchill Downs.

The hotel offers some smoking rooms, and cigarette odour is frequently sited as an issue by non-smokers.

Though many describe the rooms as comfortable, recent guests also note that the decor is beginning to show its age and is showing some wear, such as stains in the carpet and soft furnishings. The walls may be ready for repainting and some maintenance issues with the plumbing and appliances have also been reported.

Annoyances such as long waits for refills at the buffet, housekeeping oversights, and overbooking (or overcharging) have earned the hotel a few poor reviews.