Southern Palms Beach Resort (Diani Beach, Kenya)

Most guests were satisfied with the service they received from the hotel personnel. They remarked the hotel employees were pleasant and hardworking, finding solutions to any queries that they had. Others remarked the staff members were always smiling and they had genuine warmth. If you’re looking for accommodation in Kenya where you’ll receive outstanding service from the hotel employees, this hotel is a good option for you.

Many travellers to Southern Palms Beach Resort were staggered by the views they had from their rooms, advising they had a stunning view of the Indian Ocean and the beach from their room.

A number of visitors enjoyed the swimming pool facility. They stated the pool had a high degree of cleanliness and the water had a good temperature.

There were some guests that were disappointed with the room décor. They advised the rooms were poorly furnished and were in need of modernisation. The bathrooms in particular came in for criticism from some visitors.

This is something the hotel may want to look into. A few travellers were unhappy about having to pay to use the safe. Although every hotel has different rules, it would be best to have the cost of using the safe included in the room price, rather than guests having to pay extra to use it.

Some visitors to Southern Palms Beach Resort were disgruntled about the service from staff members in the restaurant. They advised they waited too long to be served and the service should be faster.