Sheraton Mall of the Emirates Hotel, Dubai (Dubai, United Arab Emirates)

Past guests report that the Sheraton Dubai Mall of the Emirates Hotel houses a number of high quality amenities. The hotel spa and fitness center are said to be very good, whilst the rooftop swimming pools are suitable for families.

Connected directly to the Mall of the Emirates, the hotel is highly convenient for those visitors looking to enjoy a spot of shopping. The mall is also home to an assortment of entertainment and activities, including indoor skiing.

From reception staff and bellhops to servers and housekeeping, guests report that the hotel staff is friendly and helpful. Some guests have reported that staff goes above and beyond the call of duty.

Some guests express their displeasure when it comes to the hotel's elevator set-up. Set across 24 floors, the Sheraton Dubai Mall of the Emirates Hotel sometimes requires guests to change elevators to reach their desired floor, something that can prove frustrating.

While many guests enjoy their stay, some guests report that service can be slow at the hotel. Check-in and check-out, room service and general assistance are some of the areas where improvement has been suggested.

Some visitors to the Sheraton Dubai Mall of the Emirates Hotel are put off by the smell of smoke. This problem isn't always limited to the smoking part of the hotel, as some guests in non-smoking rooms have also expressed their displeasure.