Positive Reviews
positive:
Convenient location.
Directly across the street from the arrivals level of the terminals, the hotel is very easy for even the weariest air travellers to locate. The entrance to the S-Bahn is also just outside, and takes guests directly to downtown Dusseldorf in about 15 minut
positive:
Quiet rooms with garden views.
Few guests fail to mention the excellent soundproofing, noting that they never hear the airplanes overhead, and the nicely landscaped terrace views also make the airport seem much more distant than it is. The housekeeping staff do a great job, as the word
positive:
Friendly, attentive staff.
Most guests give the front desk staff high marks for their personable and professional customer service, noting that they are happy to answer questions, provide directions, see that any maintenance issues are quickly resolved.
Negative Reviews
negative:
The Wi-Fi costs extra...
Many guests are irritated to find that Wi-Fi is not included in the nightly rate, and they find the additional fee to be excessive. A few guests who did decide to pay for Wi-Fi or had it included in their rate subsequently had trouble connecting to the se
negative:
The breakfast club...
Guests who stay at the Club level and have breakfast included in their nightly rate generally enjoy it and find it good value, while others who opt to pay for it separately more often feel the opposite, and note that next time they will try one of the man
negative:
Size matters...
While some guests found the rooms a good size by European standards, others found them tiny, particularly the bathrooms.