Positive Reviews
positive:
Clean, modern rooms with a view.
Guests love the beautifully decorated, modern rooms and in particular the beds, which seem to be an ideal combination of fluffy and firm, outfitted with crisp white linens. The bathrooms are spacious, with separate bathtubs and walk-in showers. The housek
positive:
Outstanding staff.
Most guests give the front desk, restaurant, and spa staff rave reviews for their personable and professional customer service. Several guests staying on their birthdays were delighted to find small gifts in their rooms, and the phrase "nothing is too muc
positive:
Location, location, location.
Guests rave about the hotel's location, about a five minute walk from the town centre, and within easy walking distance of one of the oldest pubs in Ireland. Athlone Castle is not far off, either, and there are plenty of restaurants, shopping, and other a
Negative Reviews
negative:
Mixed reviews for the restaurants...
While most guests enjoy the on site restaurants, a smaller group were disappointed in the food, slow service, or else by the 'cafeteria' feel of the Harvest Cafe.
negative:
Nobody's perfect...
Though most guests are very pleased with the level of customer service they receive, a smaller group found that their concerns were not addressed as promptly or effectively as they had hoped.
negative:
How suite it is...
While most guests enjoy the tower rooms, several of the guests who book suites are disappointed in the size of the rooms, often noting that they should not be called suites. Others were let down by noisy air conditioning.