Sheraton Agoura Hills Hotel (Agoura Hills, USA)

Guests' satisfaction is the top priority of the hotel. The staff and the management not only do a good job in preparing the room on time, they are also approachable if you have any questions and requests.

The beds are neither too soft nor too hard - just the right balance for your back. You will surely have a comfortable sleep, for each bed has nice, clean linens that you will surely love. Moreover, guests rave about the hotel's king-sized beds.

Sheraton Agoura Hills Hotel's reception is open at any time of the day. The staff members at the front desk receive wide acclaim from guests as they always readily provide relevant and helpful information. If you're hesitant about any accommodations, you can always ask the manager to give you a tour around.

Upon checking-in, you have to wait in a long line at times. In addition, some guests have reported that the front desk staff fail to record them as 'returning guests', thereby making them fill up long registration forms again.

Some toilets and bathtubs have black stains on them, and some curtains have dried molds. Moreover, some shower fixtures were dirty and falling apart as well. If this issue bothers you, ask the staff to clean the bathroom again.

The hotel does not provide free Wi-Fi connection, which some find as surprising and disappointing. Moreover, some guests who paid for Internet complained how the connection is slow and unreliable. You can always ask the IT staff and technicians to solve any issues regarding the Wi-Fi and Internet connection.