Villa Vaucluse Apartments (Cairns, Australia)

Guests stated that the furnished apartments were tidy, generously-sized, and well-appointed for self-catering and for longer stays. The kitchens were said to be well-stocked for cooking, and people said that the in-room laundry facilities were especially convenient.

The hotel grounds were described as clean, attractive, and well-kept. The pool area with a surrounding garden was particularly popular with visitors, and many also appreciated the nice barbecue area and the free parking at the gated underground lot.

The apartments are within short walking distance to the many shops, diners, night markets, and tours that are to be enjoyed in Cairns. Reviewers also noted that despite the convenient central location, the hotel has a quiet and restful atmosphere.

Although people stated that the rooms were clean, many felt that the furnishings were a bit tired and in need of an update. Along with tired decor, guests reported issues like worn furniture, hard and uncomfortable beds, and old pillows that had gone flat.

A number of visitors commented on some comfort issues in their apartments. Problems included fussy or ineffective air conditioning units, small televisions, limited or inaccessible Wi-Fi, and a lack of daily housekeeping.

Many reviewers said that the hotel management is in need of more customer service training. Numerous guests stated that the on-site manager was rude, unfriendly, or simply disinterested in solving problems.