Positive Reviews
positive:
Location- Close to tourist attractions
Al Ghurair Arjaan by Rotana has been a favourite among guests because of its perfect location. The hotel is in walking distance to shopping centre, beach and iconic tourist destinations. Moreover, guests also get easy access to private taxi, metro and buses.
positive:
Enjoyable spa facility
Past guests have thoroughly enjoyed the spa at this property as it offers a variety of massage, treatments and pamper packages for the whole body. Moreover, the spa is extremely clean and staff is really friendly and do their job perfect.
positive:
Excellent customer service
The staff at this property has been appreciated by past guests for providing excellent customer service. Once you communicate your needs, the staff will be there to assist you. Some of the repeated guests have mentioned that staff members remember their names as well.
Negative Reviews
negative:
Housekeeping issues
While hotel's public area is spot-less clean, there have been instances when guests found out their room and bathroom to be dirty as if they weren't serviced properly. Once reception was informed this issue was resolved in no time.
negative:
Delay in check-in
The friendly staff at Al Ghurair Arjaan by Rotana has earned accolades for their courteous approach. But some of the guests had a tiring experience with the check-in process. It took longer than usual for some guests and lead to discomfort.
negative:
Average food quality
Some of the guests have not had great experience with their lunch and dinner meals at the on-site restaurants. Guests have felt that there is a need for improvement in food quality as it was just average, moreover there is scope for improvement in portion size.