Positive Reviews
positive:
Close proximity to airport.
The hotel is located less than three miles from Melbourne Airport, making it a popular choice with those passing through the airport. Despite being close, guests report that the noise of overhead planes does not filter through into the hotel, meaning you can enjoy a good night’s sleep.
positive:
Clean and modern accommodations.
Past guests have described the hotel as being clean and modern. Guests enjoy well-appointed apartments, reporting that they include just about everything you could need during your stay. Meanwhile, the property is said to be clean and well-maintained.
positive:
Personable service from reception staff.
According to reports, the hotel reception is manned by a friendly and personable group of staff. Past guests describe employees as having a can do attitude, going on to point out that queries and concerns are quickly seen to.
Negative Reviews
negative:
No local amenities nearby.
Although convenient to the airport, guests report that there is little else in the local area, and certainly nothing within walking distance. Those looking for food will find no stores or restaurants close to the hotel, although the hotel does offer a shuttle service to several local restaurants.
negative:
Limitations to airport shuttle service.
Guests hoping to take advantage of the hotel’s airport shuttle service sometimes find themselves left in the lurch. According to reports, the service is only available for limited days each day, and not after hours. Weekends are said to be even more problematic, with the service being restricted even further.
negative:
Hefty bond proves frustrating.
The hotel adopts a policy of applying a bond charge to your credit card at the beginning of a stay. This has proven frustrating for many guests, who report that the holding charge is expensive and can take more than a week to be returned to the card.