Positive Reviews
positive:
Friendly, professional and helpful staff members
The staff members are very courteous and interact warmly with guests. They have excellent knowledge of the surrounding area and are quick to recommend sites, restaurants and other attractions that they think might be of interest to you.
positive:
Excellent location and close to amenities
The hotel is located just a short distance from the Bourke Street Mall which offers guests a great shopping experience. The Flagstaff Garden is just a few minutes' walk from the aparthotel. There are also plenty of restaurants and bars in the area.
positive:
Spacious, comfortable and spotlessly clean rooms
Rooms are well equipped, recently refurbished, very comfortable and spacious. The furniture is tasteful and blends in with the overall theme of the hotel. The bathrooms are nice and clean and the showers are powerful. The kitchenettes are fully equipped and spacious thus making self-catering an enjoyable experience.
Negative Reviews
negative:
Poor signal and slow speed Wi-Fi connection
Even though the Wi-Fi was free, some of the guests as they found it to be very weak and the signal often would vanish altogether. For those who were lucky enough to connect, the speed was outrageously slow.
negative:
The hotel has limited parking spaces
A number of guests were disappointed to find that the hotel had few parking spaces available. Even though a public parking lot was conveniently situated nearby, a number of guests felt that they were being overcharged to park there.
negative:
Some of the bed and pillows were not comfortable
Some guests complained about the comfort levels of the beds. The pillows were generally thought to be old and cheap. A few guests complained of neck and back aches in the morning after spending the night trying to sleep on the beds.