Positive Reviews
positive:
Staff at your service 24/7.
Hotel’s top most feature is the staff. Past guests have expressed their gratitude towards the helpful staff at the front desk. Hotel staff is there 24/7, ready to help and provide excellent customer service, in most of the situation they go out of their way to assist guests with their needs.
positive:
Panoramic views from the room.
Several guests have mentioned the panoramic views they experienced while staying at Marina Suites Puerto Rico. As you open your recently refurbished room’s window you’ll be in awe of the natural beauty.
positive:
Luxury at its best.
For ultimate comfort, the hotel offers complimentary facilities like pool, spa, gaming room and evening entertainment. Guests have enjoyed the luxurious bedding, spacious room and had a good night sleep in the comfortable beds.
Negative Reviews
negative:
Thin walls led to disturbance.
Some of the past guests have had a disturbed night sleep because of all sort of noise within and outside the room. Firstly, the loud air-conditioner has been bit of a problem and then the thin walls, that make you over hear your neighbours.
negative:
Gym facility- Poor.
Marina Suites Puerto Rico has got gym facilities for its guests however some of the past guests have mentioned that gym is not big enough to accommodate high number of people at the same time. Guests have also indicated their discomfort over the less amount of machinery in the gym.
negative:
Concerns with hotel’s cleanliness.
Past guests expressed their concerns over the cleaning standard they noticed during their stay at the hotel. Guests expressed concerns over mouldy bathroom, dirty towel and stains on bedding in guest rooms.